Contact Us
We're here to help! If you have any questions, feedback, or need assistance with our file conversion tools, please reach out to us.
What We Can Help With
- Technical issues with file conversions
- Questions about supported formats
- Feature requests and suggestions
- Bug reports
- Privacy and security concerns
- Business inquiries
Frequently Asked Support Questions
How long does file conversion take?
Most conversions complete within seconds to a few minutes, depending on file size and format. Small images convert almost instantly, while large video files may take several minutes.
What file formats do you support?
We support a wide range of formats including images (PNG, JPG, WebP, GIF, BMP, SVG), videos (MP4, MKV, AVI, MOV, WebM), audio (MP3, WAV, AAC, FLAC, OGG), and documents (PDF, DOCX, XLSX, ODS).
Is there a file size limit?
Yes, we have limits to ensure fast processing for all users. Image files can be up to 50MB, video files up to 500MB, and document files up to 100MB.
Are my files secure?
Absolutely. We automatically delete all uploaded files immediately after conversion or within 60 minutes. We never store your files permanently or share them with third parties.
Response Time
We aim to respond to all inquiries within 24 hours during business days. For urgent technical issues, please include as much detail as possible about the problem you're experiencing.